Southwest Pet Supply in Farmington, NM Closed now

Reviews about Southwest Pet Supply

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  August 24, 2019, by Adrian Vigil
  CUSTOMER SERVICE HERE IS A JOKE!! I only gave it 1 star because it wouldn't allow me to do ZERO stars. We bought a $45 harness for our medium sized Belgian Malinois at Southwest Pet Supply a week or so ago. The very first night that we put it on him, it completely ripped where the leash connects. My son took it back to Southwest Pet Supply where he was basically told to pound sand. They would not replace the harness that broke, although it was supposedly made for a dog a lot heavier than the one we have. I called up to Southwest Pet Supply and spoke with a lady named Brittany(I believe her name was) and I explained to her what had happened and she proceeded to inform me that I was out of luck. I asked if they stood beside the product they sell in their stores. She then responded she would do me a favor by calling the company that made the harnesses to see if they would warranty it for me. She was supposed to call me back the next day. That was over a week ago. I wouldn't buy anything here again. I don't mind paying more for product and I will give businesses who believe in good customer service ethic ALL of my business and I will even send everyone I know to them. This will NOT be the case with Southwest Pet Supply. I would rather take a chance and order everything online. I've been in retail for 20 yrs, much of that in management, and this is certainly not the way to take care of customers. Had it been a few days, or weeks after the initial purchase, I wouldn't worry so much about it. But this happened HOURS after we purchased it. Thanks...but no thanks Southwest Pet Supply.